I
Day 0
A five-minute phone call
We ask roughly where you are, what you're imagining, and tell you on the call whether we're a good fit.
II
Days 1–7
A 90-minute site visit
James or Mariella comes with a tape, a sketchbook and a flask. We measure, photograph, talk. No charge, no deposit.
III
Days 8–17
A drawing & quotation
Within ten working days, you receive a hand-drawn elevation and a fixed-price quote. Both arrive by post. Both are yours to keep.
IV
When you're ready
You decide
No deposit until you sign. The quote stands for 90 days. Most clients take 2–4 weeks.
V
Weeks 1–10
In the workshop
Six to ten weeks from signed quote to gate-ready. One project at a time per bench. You're welcome to drop by.
VI
Install week
On site, two days
Day one: groundwork and motor box. Day two: gate hung, motor connected, force-tested, handover folder.
VII
Year 1 onwards
Service for life
Annual inspection included for three years. 24-hour callout for as long as the studio exists.